Some Nice People Work At The Death Star
As a nice change of pace I feel like I almost accomplished something today, instead of just firing additional white noise into the digital ether. It may not be much, but I helped make sure a California wildfire couple didn't get screwed by their satellite and phone provider.
Maybe AT&T would have done the right thing anyway without the attention. Maybe not. Maybe we just shortened that woman's negotiation process by a month.
Either way, AT&T continues to show me that they've got the best PR guys in the business.
I may not like their political policies and lobbying moves, but their PR guys have been nothing but classy.
Many PR departments I deal with are so paranoid about controlling the message, nothing they say is ever allowed on record, questions are never directly answered, and you often feel like the person you're talking to might not be entirely human.
AT&T on the other hand has always been immediately accessible to me, and they're always quick to respond to criticism or to get our users answers.